This Privacy Policy explains what information Xstraw collects when you visit xstraw.co, how it's used, and who it's shared with.
Information We Collect
We collect information you provide directly, including your name, email address and message when you contact us, and the information needed to process an order when checkout is available. Our hosting provider may process standard technical data needed to serve and secure the Site.
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To respond to messages you send us
- To maintain and secure the Site
Third-Party Services We Use
We rely on the following third parties to operate the Site and process orders. Each has its own privacy policy governing the data it processes on our behalf:
- Stripe — secure checkout and payment processing; Xstraw does not receive your full card number
- Klaviyo — email list for launch updates and marketing emails, if you sign up
- FormSubmit — delivery of messages from our contact form
- Our hosting provider — delivery and security of the Site
Your Rights
You can request access to, correction of, or deletion of your personal information at any time by emailing hello@xstraw.co. You can unsubscribe from marketing emails using the link in any email we send.
Data Retention
We retain order and customer information as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.
Contact
Questions about this policy can be sent to hello@xstraw.co.