Privacy Policy

This Privacy Policy explains what information Xstraw collects when you visit xstraw.co, how it's used, and who it's shared with.

Information We Collect

We collect information you provide directly, such as your email address when you sign up through a popup or form, and order information (name, shipping address, email) when you make a purchase. We also collect standard technical data such as browser type, device, and pages visited, via analytics tools.

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To send marketing emails, only if you've opted in, and you can unsubscribe at any time
• To understand how visitors use the Site so we can improve it

Third-Party Services We Use

We rely on the following third parties to operate the Site and process orders. Each has its own privacy policy governing the data it processes on our behalf:

• Snipcart — shopping cart and checkout
• Stripe — payment processing (Xstraw never sees or stores your full card number)
• Klaviyo — email marketing and order/event tracking
• Google Analytics — site traffic analytics
• Microsoft Clarity — site usage analytics (heatmaps, session behavior)

Your Rights

You can request access to, correction of, or deletion of your personal information at any time by emailing hello@xstraw.co. You can unsubscribe from marketing emails using the link in any email we send.

Data Retention

We retain order and customer information as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.

Contact

Questions about this policy can be sent to hello@xstraw.co.