We stand behind every blend we make.
If you're not satisfied with your Xstraw purchase, contact us within 30 days of your purchase date and we'll make it right — whether that's a replacement or a refund.
Email hello@xstraw.co with your order number and a brief note about the issue. We'll respond within one business day with next steps.
Approved refunds are issued to your original payment method through our payment processor, Stripe. Please allow a few business days for the refund to appear, depending on your bank.
If your order arrives damaged or you received the wrong blend, let us know within 30 days with a photo if possible, and we'll send a replacement or refund at no extra cost to you.