We stand behind every blend we make.
Food Returns
For food-safety reasons, we generally cannot accept returns of food products. This does not limit any rights you have under applicable consumer law.
How to Request a Refund or Return
Email hello@xstraw.co with your order number and a brief note about the issue. Please include a photo when it helps us understand damage or a product defect. We'll explain the next steps.
Refund Method
Approved refunds are issued to your original payment method through our payment processor, Stripe. Please allow a few business days for the refund to appear, depending on your bank.
Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us promptly. We will review the issue and arrange an appropriate replacement or refund in accordance with applicable law.